Privacy Policy

Your privacy matters to us. This policy explains how UnifiedAccess collects, uses, and protects your personal information when you use our AR/VR gameplay testing and optimization platform.

Last Updated: March 15, 2025

Information We Collect

Personal Information

We collect information you provide directly, including your name, email address, company details, and contact preferences when you register for our services or contact us.

Technical Data

Our platform automatically collects technical information such as IP addresses, browser types, device information, and usage patterns to improve our services and ensure optimal performance.

AR/VR Performance Metrics

When you use our testing platform, we collect gameplay data, performance metrics, user interaction patterns, and optimization results to provide accurate testing insights.

Communication Records

We maintain records of your communications with our support team, feedback submissions, and participation in our learning programs to provide better assistance.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our AR/VR testing services. This includes processing your requests, delivering personalized recommendations, and ensuring our platform operates effectively for your specific testing needs.

Your data helps us understand how developers interact with AR/VR content, allowing us to refine our optimization algorithms and provide more accurate performance insights. We also use this information to communicate important updates about your projects and our services.

Deliver and maintain our AR/VR testing and optimization services
Process your requests and provide customer support
Send important notifications about your account and services
Improve our platform based on usage patterns and feedback
Conduct research to enhance AR/VR testing methodologies
Comply with legal obligations and protect our legitimate interests

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services effectively and comply with legal requirements.

We work with trusted service providers who help us deliver our platform, including cloud storage providers, analytics services, and customer support tools. These partners are contractually bound to protect your information and use it only for the purposes we specify.

When We Share Information

With service providers who assist in delivering our platform
When required by law or legal process
To protect our rights, property, or safety, and that of our users
In connection with business transfers or corporate transactions
With your explicit consent for specific purposes

Your Privacy Rights

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.

Update Information

You can update your personal information through your account settings or by contacting us directly. We encourage you to keep your information current for the best service experience.

Delete Your Data

You can request deletion of your personal information, subject to certain legal and operational requirements. Some information may be retained for legitimate business purposes.

Restrict Processing

You can request that we limit how we process your personal information in certain circumstances, such as when you contest the accuracy of the data.

Data Security

We implement comprehensive security measures to protect your information from unauthorized access, use, or disclosure. Our security practices are regularly reviewed and updated to address emerging threats and maintain the highest standards of data protection.

Encryption

All data is encrypted in transit and at rest using industry-standard protocols

Access Controls

Strict access controls ensure only authorized personnel can access your information

Regular Audits

We conduct regular security audits and vulnerability assessments

Secure Infrastructure

Our platform runs on secure, monitored infrastructure with 24/7 protection

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When determining retention periods, we consider the nature of the information, the purposes for which we collected it, and applicable legal requirements.

Account information is typically retained while your account remains active and for a reasonable period afterward to accommodate potential reactivation. Technical and usage data may be retained longer in aggregated, anonymized form for research and platform improvement purposes.

Retention Periods

Account information: Retained while account is active plus 3 years
Project data: Retained according to your project settings and subscription terms
Support communications: Retained for 2 years for quality assurance
Technical logs: Retained for 12 months for security and performance monitoring
Marketing communications: Until you unsubscribe or opt out

International Data Transfers

As a UK-based company, we primarily process your information within the United Kingdom. However, our service providers and infrastructure may be located in other countries, including those outside the European Economic Area.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. These measures ensure your information receives the same level of protection regardless of where it's processed.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze platform usage, and provide personalized features that improve your AR/VR testing workflow.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality. We provide detailed information about our cookie usage in our separate Cookie Policy.

Children's Privacy

Our platform is designed for professional use and is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through your account email or by posting a notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please contact us:

UnifiedAccess Privacy Team
7th Floor Bite College
252-262 Romford Rd
London E7 9HZ, United Kingdom

Email: [email protected]
Phone: +44 7970 832292

We aim to respond to all privacy inquiries within 5 business days.